When ordering any of Fando Freight services you, as "sender'', are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that Fando Freight accepts the Shipment unless otherwise agreed in writing by an authorised personnel of Fando Freight
"Shipment and or Consignment" means all documents or parcels that travel on any
of our service and which may be carried by any means Fando Freight chooses, including air, road, rail, sea or any other third party carrier. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged separately by the sender
By giving us your shipment you accept our terms and conditions in relation to the business transaction as set out below or as set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform other services as well as our employees, directors and agents. Only our authorised officers may agree to a variation of these terms and conditions in writing. When you give us the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.
In these Conditions the following expressions shall have the following meanings:
A. "FSL" means Fando Freight , and it's appointed sub-contractors and agents.
B. "Customer" means the sender of a single Consignment making payment in advance to Fando Freight or via approved payment method.
C. "Consignment" means any one or more Parcel(s) sent at one time by the Customer to one address in Nigeria or agreed destination worldwide.
D. "UK" means England, Scotland, Wales, Northern Ireland, the Isle of Man and the Isles of Scilly.
E. "Nigeria" means the Federal Republic of Nigeria, her 36 states of the Federation and the Federal Capital Territory (Abuja).
F. "Dangerous Goods" means
(i) those items specified as dangerous or hazardous or prohibited or restricted
in the Retail Guide;
(ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and guidelines governing transport by road, rail, sea or air.
G. "Shipment" means all package, parcel or goods sent under any of the Services.
H. "Despatch" means the time when the Customer hands a Consignment to a representative or agent of Fando Freight Services for delivery under Fando Freight Services.
I. "Services" means Air freight Services, Sea shipping Services, Storage Services, Removal
Services, Cargo consolidation services, all other details and specific services that may be defined from time to time
J. "Working Day" means any day other than a Saturday, Sunday (save for a Saturday or Sunday on which Fando Freight Services has agreed to make a delivery or collection) Bank holidays, Public Holidays, Christmas Day and any other day on which Fando Freight Services network is closed.
K. "Demurrage / Storage charges" Charge for storage of customer good in our warehouse or agent's warehouse, which accrues after a given time, for consignments not collected within the stated free storage time.
L. "Antique" means an object, which is over 100 years of age.
M. "Collectable" means items, which has appreciated in value either due to its scarcity or due to it being no longer in production.
N. "Consignment Charges" means the charges payable to Fando Freight by the Customer for the carriage of a Consignment, but shall exclude any additional charge(s) payable for enhanced compensation.
O. "Excluded Goods" means those goods described as such, or described under the heading "Compensation Exclusions" in the Fando Freight terms and conditions of carriage.
In a door-to-door delivery method, Fando Freight Services undertakes to deliver to an address specified in the despatch documentation, not to a specific person. If customer wishes for goods to be delivered to a specific person, this should be clearly arranged and notified at the time of preparing the despatch note.
If there is no-one present at the delivery address then:
the Customer acknowledges and agrees that Fando Freight may at its discretion attempt to deliver the Consignment to a neighbouring address within a reasonable distance of the delivery address;
if this occurs, customers will be informed via a phone call to the original recipients phone; and
the Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address in the despatch documentation.
Fando Freight does not undertake to intercept a Consignment in transit before delivery has been attempted. Delivery can only be altered after making the first delivery attempt and customer's wishes for the consignment delivery to be changed. This will attract an extra administrative charge, which will be agreed with the customer before being carried out.
Fando Freight shall not be liable in respect of any Consignment delivered to the delivery address or other address specified by the addressee, where any person misrepresents his authority to receive a Consignment on the addressee's or Customer's behalf, or where Fando Freight Services is delivering it in accordance with instructions from, or purporting to be from the addressee.
On delivery of a Consignment, Fando Freight Services will request the person who accepts delivery (not necessarily the addressee in person) to sign an acknowledgement/delivery receipt, which may include signature by electronic means if available. Delivery within some location in Nigeria will require recipient to sign the delivery note in the compound of the address where delivery is made and not outside the delivery house or compound. This will be at the discretion of the delivery agent. Copies of such receipt shall be available for a period of two months from the date of delivery, subject to payment of the applicable charges.
Fando Freight does not accept Consignments addressed to P.O.Box within the UK, Nigeria and Other selected countries within our service areas. For deliveries to Nigeria, Fando Freight Services will in some instances contact the recipient to collect consignment from our agent office with a valid proof of address and identity. This acceptance of such proof is at the discretion of FSL agent in Nigeria.
The size of each Parcel must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension. Girth should be calculated as twice the height of the Parcel plus twice the width of the Parcel measured around its thickest part.
There is no limit to the weight of a multi-Parcel Consignment but individual Parcels must not exceed 30kg. Unless Fando Freight Services have agreed otherwise with sender, Fando Freight or its agent network reserves the right to refuse the collection of individual items over the weight of 30 Kg.
If any Parcel exceeds the maximum sizes or weights and Fando Freight Services has accepted such Parcel and is able to process it through the Fando Freight Services network, then Fando Freight Services may raise an additional surcharge of £20 per item for customers. Customers have the responsibility to ensure the weight of each package is not above the limit specified above. Where this occurs, the despatch driver must be informed at the time of despatch.
The Customer shall ascertain if the contents of any Package are dangerous prohibited or subject to restrictions by referring in the first instance to the Fando Freight Services Retail Guide or the respective outbound country or destination country custom or import agency website and will comply with all requirements specified therein.
Fando Freight may add or delete items from the definition of Dangerous Goods without notice, but will endeavour to make the details of any such additions or deletions available on its website
The Customer SHALL NOT send Dangerous Goods or prohibited goods using any of our Service
The Customer shall be responsible to Fando Freight Services, its sub-contractors and its agents for all loss, damage or injury arising out of the carriage of Dangerous Goods or prohibited goods whether declared as such or not and restricted goods not properly packed and duly labelled to the extent that such loss, damage or injury is caused by the dangerous nature of those goods.
All firearms, ammunition, Prohibited drugs and substances are strictly not allowed on any of Fando Freight Services freight, shipping, storage, distribution and all associated services. We may report any suspicious items to the law enforcement agencies and customers deliberately attempting to transport, store or distribute any controlled substance using any of our services, agents is liable to criminal prosecution under the law.
The Customer shall label each Parcel with the full postal address, including the postcode, of both the addressee and the sender and each Consignment must be accompanied at the time of despatch by fully completed despatch documentation (including service indicators and barcodes) as supplied by Fando Freight Services for the Service used.
The Customer shall ensure that each Parcel is adequately packaged and well labelled. Customer must inform the despatch driver/team of the content of the package, if there is more than one different item in the package, customer should ensure an inventory of individual item contained in the package is taken and a copy handed to the despatch driver/team. Copies of the inventory should also be sent to us via email at firstname.lastname@example.org. The customer is
responsible for making full inventory of package and for providing the full and correct delivery and invoice address for all shipment being handed to the collecting driver/team.
The Customer shall retain any Customer copies of dispatch documentation, as
these will be required to support any claim.
The service standards for each of the Service is as advertised from time to time by Fando Freight Services and shall apply subject to these conditions.
For the purposes of calculating service standards:
Only Working Days will be counted
where Fando Freight attempts to deliver a Consignment to the address shown on the Consignment despatch documentation and for whatever reason delivery cannot be achieved (including unreasonable delay in acceptance at that address) then delivery shall be deemed to have taken place at the time when the Consignment is first presented to that address for delivery or when Fando Freight Services makes contact with the recipient over the telephone.
Where Fando Freight Services is directed to hold a Consignment for collection or pending further instructions then delivery shall be deemed to have taken place at the earliest time when the Consignment is made available for collection by the addressee, this is subject to Fando Freight Services free storage period of 2 days before the application of Demurrage/Non collection/Storage Charges. In the case of collection made by Fando Freight Services or any of its networks of agents for dispatch on behalf of customers, goods can only be held free at our storage for 3 days after which a storage charge shall apply. A minimum charge of £10.00 per day per parcel will be applied to all goods left uncollected from our storage. Charges will be based on the volume of customer's consignment and the security charges imposed on such stored goods.
All consignment left in our storage or our third party storage providers for more than 30 days will be treated as being abandoned by customer and Fando Freight shall treat such goods as it deemed fit.
Fando Freight cannot be held liable for any loss or damage of any goods left abandoned in its storage for more than 7 days. All outstanding charges due to Fando Freight Services and its third party storage providers shall be paid in full by the customer. This is applicable to goods left in our London, Nigeria and any of our storage network, warehouse or any of our third party storage providers or shipment that has not been fully paid for by customer on demand.
Fando Freight Shall take all reasonable and legal means necessary to recover any associated cost for its services and all third party services provided.
Consignments will only be delivered on Working Days. Customers requiring delivery on a non working day will need to make necessary arrangements for this and subject to acceptance and payment of necessary charges; consignment may be delivered on a weekend as agreed by FSL. If a Consignment is despatched after the latest acceptance time on a Working Day in most cases 5:30pm Local Time, it will be deemed to have been despatched on the next working day.
The Customer or the addressee may request an undelivered Consignment (only after delivery has been attempted) to be returned to the Customer, redelivered to the addressee or otherwise redirected (and in the case of the addressees request, the Customer hereby consents to Fando Freight Services performing such action) and subject to payment of such additional charges notified by Fando Freight by the person who makes the request.
Fando Freight will perform such additional service on the terms and conditions set out in these Conditions or such other Fando Freight terms which govern the additional services, if such is the case.
If an undelivered consignment is held by Fando Freight and is not claimed within a reasonable time of Fando Freight leaving notification of its attempted delivery at the delivery address, Fando Freight shall, where reasonably practicable, attempt to contact the Customer. If this fails Fando Freight will return the consignment to its warehouse. The consignment will be stored free of charge for a maximum of 14 days, Saturdays and Sundays inclusive. A daily charge as determined by FSL will be applied for daily storage after the expiration of the 14 days and if a customer fails to make contact or collect the consignment after a period of 30 days FSL shall be entitled to deal with the Consignment as it reasonably sees fit.
The Customer shall pay to Fando Freight the Consignment Charges and any charges for enhanced compensation required which are notified to the Customer at the time of despatch for the service selected by the Customer and by the payment method specified by Fando Freight.
All charges shall be paid in full by method specified by Fando Freight prior to shipment. Consignment WILL NOT be shipped if customer does not make full payment of the amount specified and agreed.
Any unshipped consignment left in our warehouse and NOT collected by customers after request by Fando Freight to do so will attract a daily storage charge of 0.20 pence per kilogram or minimum of 5 pounds per day for uncollected consignment less than 20 kilograms. Customer will be required to pay all charges before consignment can be released. Fando Freight will endeavour to communicate with customer to arrange collection of unshipped or uncollected consignment from its warehouse.
Fando Freight reserves the right to treat all unshipped and unclaimed consignment as being abandoned after a period of 21 days and will treat such consignment as it deem reasonable fit.
If any Consignment has a low weight in comparison to its volume (size), Fando Freight may require the Customer to pay additional charges based on the volumetric weight in accordance with its current published rates. Such additional charges may be requested (and shall be paid by the Customer) on Despatch or at any time prior to the delivery of the Consignment concerned.
Condition 8.2 will apply where the weight is 2Kg less than the volumetric weight.
Demurrage / Storage charges (Consignment Destination). Goods will be delivered within the specified service delivery time. Customers are expected to make full payment on or before dispatch of goods from the UK or as agreed prior to shipment. Customers who fail to take delivery of goods or fail to make full payment when demanded are liable to demurrage payment. Uncollected goods are held in our storage for 14 days (weekends inclusive) after which a demurrage charges of 4000 Nigeria Naira per day will be applied to customers outstanding. Goods will only be released on receipt of full payment plus additional charges.
Customers are ultimately responsible for insuring any consignment being sent on any of our services (Air or Sea). Fando Freight Services or any of its agents does not provide insurance for items being shipped or air freighted. The customer must arrange (if required) to insure all consignment being shipped/sent.
Fando Freight shall not be liable to pay compensation for loss of, or damage to a Consignment:
(i) due to latent or inherent defect, vice or natural deterioration of items;
(ii) damage in the course of transport or handling by the shipping line or the airline or damage or loss due to improper packaging or non usage of the manufacturers original packaging.
Fando Freight shall not be liable to pay any refund or compensation in respect of a Parcel containing restricted or prohibited goods or otherwise despatched in contravention of Condition 4, or any other relevant provision in these conditions.
Fando Freight shall not be liable to pay any refund or compensation in respect of a Consignment which is damaged, lost or delayed as a result of it being inadequately packaged, incorrectly addressed or accompanied by incomplete posting or customs documentation.
Fando Freight shall not be liable (whether for the payment of compensation or refunds or otherwise), for failure to perform, or delay in performance of any of its obligations under these Conditions to the extent that such delay or failure results from circumstances outside its control, including without limitation any adverse weather conditions, natural disasters, traffic congestion, mechanical breakdown, obstruction of public or private highway, customs operations, natural disasters or from any industrial action whatsoever.
Fando Freight shall not be liable in respect of any Consignment where any person has been fraudulent or dishonest in any way in respect of that Consignment or misrepresents his authority to receive a Consignment on the addressee's or Customer's behalf.
Fando freight shall not be liable in respect of any of the goods listed below. The goods below are excluded from compensation entirely.
Items we exclude from compensation: Please be aware that goods are excluded from compensation as follows:
Compensation for loss or damage will not be paid if parcels are strapped together or bound to another parcel.
Any dangerous, hazardous and prohibited goods: Please visit the relevant country customs website for Prohibited goods. We will not pay compensation for such goods sent on any of our service.
Fragile*Car parts and body work - including doors, bumpers and headlights Cases (including suitcases and musical instrument cases) when used as external packaging, Ceramics or composites wholly or partially made of china and/or porcelain
Computer monitors - including laptops, all-in-one desktops and iMacs
Fossils, stones or stoneware - including fragonite
Furniture - flat packed and ready built
Glassware - items wholly or partially made of glass or containing glass, e.g bottles, picture frames, TV's and laptops that contain glass
Lighting - damage in transit or in handling of flourescent tubes, neon lighting, x-ray tubes, light bulbs or any other inherently fragile items
Marble or any stone derivatives
Musical instruments - no enhanced compensation is available
Plaster items - including Plaster of Paris, fibre clay
Resin items including amorphite, amber and composites
Televisions - including CRT, LCD, LED and Plasma screens
Perishable foodstuffs and articles
Cakes of all types*
Plants, cut flowers and seeds (see
We exclude perishable goods from our Air cargo and Ocean Shipping services.
Money, coins, financial documents (money's equivalent). This includes bankers drafts, current bank notes, currency notes or coins, postal orders, cheques or dividend warranties, bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons, unfranked postage stamps or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services, national insurance stamps, all tickets, including travel and events. Out of circulation coins (not made of gold or silver) are classed as collectables. Negotiable documents Stamps, un-obliterated postage or revenue stamps. Out of circulation stamps are treated as collectables for compensation purposes
Tickets or tickets which are exchangeable for goods or services e.g. airline tickets
Antiques (objects over 100 years old)
Articles made largely or wholly of gold, silver or other precious metals
Diamonds and other precious stones
Fur (except imitation)
Jewellery (except imitation)
Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation, items such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statues, sculptures, collector's items, customized or personalized musical instruments or similar items.
Film, photographic images, including photographic negatives, photographic chromes
and photographic slides. Documents including School Certificates, Project work, Birth and Death Certificates, Marriage Certificates and any other educational certificates.
Any items or commodity that, by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain are also excluded from compensation cover.
Claims for compensation for loss or damage will not be accepted where the goods shipped are prohibited by the country of destination. For some international destinations there is no compensation payable for any service. The countries to which this restriction applies can vary, so please check our individual country directory before sending consignment through our service.
Fando Freight may engage agents and/or sub-contractors to perform all or any part of the FSL Services to be provided to the Customer.
Nothing in these conditions (nor anything else), shall confer on any third party any benefit, nor the right to enforce any of these conditions that that person would not have had but for the Contracts (Right of Third Parties) Act 1999.
These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.
These conditions constitute the entire agreement between Fando Freight and the Customer. Each party acknowledges that in entering into these Conditions it is not relied on any representation or undertaking, whether oral or in writing, save as expressly incorporated herein.
If any provision of these Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the provisions of these Conditions, which shall remain in full force and effect.
Fando Freight compensation, destinations and other conditions are subject to revision from time to time, and services may be added or deleted. At this time, most services provided by Fando Freight are exempt from VAT; should this situation change, VAT at the appropriate rate shall be added to the prices payable by the customer.
Right to review prices. In such a case that taxes or other such charges are levied on the transport and services specified in these terms of delivery during the period of validity of the supplementary services price-list or of the freight contract, or if there is a substantial increase in the costs of transport for reasons beyond Fando Freight Services control, the right to implement corresponding price increases is reserved. The change may be implemented in the form of a separate surcharge.
The sender is ultimately responsible for packaging all consignment being sent. Fando Freight may offer a packaging service which will be agreed with the sender at the time of despatch. Fando Freight will NOT be liable for damage resulting from poor packaging by customer.
These terms and conditions govern your use of our website. If you do not agree to these terms please leave immediately. These terms and conditions will apply if you request and agree to any of our service as advertised from time to time.
Our terms and conditions may change from time to time, we may make changes to the contents of
this website, including to the descriptions and prices of goods and services we offer at any time and without notice.
We may personalize the site and change the appearance and contents of our website at any time and so you should check here regularly.
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law.
(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website;
(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Fando Freight of the possibility of such potential loss) and indirect, consequential and incidental damages.
Fando Freight does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected
Fando Freight may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. Personalization of the site based on user activity and preferences may change the appearance and contents of this website at any time.
Some information on this website is taken from sources external to Fando Freight or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, liabilities, delivery time, packaging requirements, posting restrictions and prohibitions and conditions of posting in countries outside the United Kingdom before relying on it.
Fando Freight does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.